Hydrogen is proud to announce that the agency has begun working with Sterling Bank of…
Vegas baby. That’s where almost 900 of the hottest names in retail banking gathered to hear “Ideas, Insights & Innovations” for 2015 and beyond. We were there too, and just as hungry as the rest of the crowd to soak up the expert take on how to stay ahead in the fast-changing, highly competitive world of retail banking.
Of course, since simplicity is our mantra here at Hydrogen, we were excited to see keynote speaker Joe Reich, founder and CEO of Simple, deliver his address on innovation and simplicity in banking. Here are some of our favorite highlights:
People really don’t look forward to banking. It’s tedious, a necessary evil. For a speaker to stand in front of a crowd representing 500-plus financial institutions, it was a brave—but true—stance to take.
To survive, you have to simplify the banking experience for customers. Reduce the pain to maximize the gain.
But thanks to a slew of more and more financial products and features as well as new legislation and regulation, banking is suffering a “crisis of complexity.”It’s time to get back to the basics, people. Here, in the simplest of terms, is why customers need a financial institution:
“I have money – help me make more”
“I need money – help me get it”
That’s it. At the beginning, they’re not interested in knowing more about a specific product or service, so keep things simple. Then keep walking the walk. Simplicity rules in how you talk about products and services as well as the technology behind how a customer uses them (e.g., easy to navigate website, simple to understand online/mobile banking).
With the customer’s point of view in mind, how can banks simplify?
Sure, banking is complex. But it doesn’t have to act that way. And it certainly doesn’t have to be dull.
If you’d like to see how Hydrogen has put simplicity to work for our partner financial brands, click here.